Integrate Atlassian Jira Notifications

Overview

You can integrate Atlassian Jira notifications to automatically create Jira issues for file transfer events.

Once the integration is complete, a new issue is automatically created in the specified Jira project whenever selected events occur, such as Started, Completed, or Failed.

The setup consists of two steps:

① Generate a Jira API Token → ② Configure notification settings in the product

Prerequisites

Before you begin, verify the following requirements.

Generate a Jira API Token

To receive notifications through Jira, generate an API Token from your Atlassian account.

The generated API Token is used together with your Atlassian account email address for authentication.

Step 1. Open the API Token Management Page

Open the following page:

https://id.atlassian.com/manage-profile/security/api-tokens

If you sign in using a password or an external identity provider, you may be prompted to verify your identity using a one-time code sent to your email.

Step 2. Create an API Token

Click Create API token.

Enter a token name (for example, INNORIX Notifications), select an expiration period (1–365 days), and create the token.

When the token expires, the notification integration will stop working. Be sure to generate and replace it before the expiration date.

Step 3. Copy the API Token

Click Copy to clipboard to copy the API Token.

The API Token is a sensitive credential. Anyone with this token can access Jira using your account permissions, so do not expose it in public repositories or external documents.

Once you close the creation dialog, the token cannot be viewed again. Store it securely. If it is lost or compromised, revoke the existing token and generate a new one.

Verification

• ✔ The API Token has been created.
• ✔ The API Token has been copied and stored securely.

Configure Jira Notifications

Enter the generated API Token and account information into the product notification settings.

Open the Notifications settings page.

Step 1. Enter the Jira Instance URL

In the Jira Instance URL field, enter the URL of your Jira site.

Example:

Step 2. Enter the Username / Email

In the Username / Email field, enter the email address of the Atlassian account that generated the API Token.

This account must have permission to create issues in the target project.

Step 3. Enter the API Token

Paste the API Token copied in the "Generate a Jira API Token" section into the API Token field.

Step 4. Enter the Project Key

In the Project Key field, enter the Project Key of the Jira project where issues will be created.

Example:

The Project Key can be found in the project settings or in an existing issue key (for example, PROJ-123).

Step 5. Select Notification Events

Select the events that should create Jira issues.

You can select multiple events. A Jira issue is created only when one of the selected events occurs.

Step 6. Save the Configuration

Click Add to save the integration.

Verification

• ✔ The Jira Instance URL has been entered.
• ✔ The Username / Email has been entered.
• ✔ The API Token has been entered.
• ✔ The Project Key has been entered.
• ✔ The notification events have been selected.

Verify the Integration

Verify that the integration is working correctly.

Step 1. Trigger a Test Event

Start an actual file transfer or trigger one of the selected notification events.

Step 2. Check the Jira Project

Confirm that a new issue has been created in the configured Jira project.

Verification

• ✔ A new issue has been created in the Jira project.
• ✔ The event information has been recorded correctly.

Configuration Complete

Once the configuration is saved, the integration becomes active.

From this point forward, a new Jira issue is automatically created in the configured project whenever one of the selected events occurs.

Troubleshooting

If Jira issues are not created, verify the following items.