Cisco AMP Antivirus Integration

Overview

You can configure the Cisco AMP antivirus integration to scan files during transfer and detect or block threats.

After the integration is complete, files are scanned at the configured Scan timing. If a threat is detected, the transfer is blocked or an alert is generated according to the selected On detection action. The files to scan are defined by the Scan scope.

The entire process consists of two steps: ① Generate API credentials → ② Configure the integration in the product.

Prerequisites

Before you begin, check the following.

ItemDescription
Cisco AMP AccountAccess to the Cisco AMP console with permission to generate API Credentials is required.
API CredentialsAn API Endpoint, Client ID, and API Key are required.
NetworkOutbound HTTPS (443) communication to the Cisco AMP API endpoint for your organization's region must be allowed from the environment where the product is installed.

Generate API Credentials

To scan files with Cisco AMP, generate a Client ID and API Key, and check the API Endpoint for your organization's region.

Step 1. Generate API Credentials

Sign in to the Cisco AMP console, go to Accounts → API Credentials, and select New API Credential.

Enter an application name, specify the Scope, and create the credential. The Client ID (API Client ID) and API Key are displayed. These values are shown only once when created, so copy and store them in a secure location.

ℹ️ Treat these credentials like a password. Anyone who knows the values can access your organization's Cisco AMP data, so do not expose them in public repositories or external documents. If they are exposed, delete the credentials and generate new ones.

API Credentials Generation Screen

Step 2. Check the API Endpoint

Check the API endpoint for the region where your organization is located. The endpoint differs by region as follows.

RegionAPI Endpoint
North America (NAM)https://api.amp.cisco.com/...
Europe (EU)https://api.eu.amp.cisco.com/...
Asia Pacific (APJC)https://api.apjc.amp.cisco.com/...

ℹ️ Authentication fails if you use an endpoint for a region different from your organization's region.

API Endpoint Screen

Verification

  • ✔ The Client ID and API Key have been generated.
  • ✔ The API Endpoint for the organization's region has been checked.

Configure the Cisco AMP Integration

Enter the generated credentials and configure the scanning options.

Open the Security settings window to display the screen below.

Cisco AMP Antivirus Settings Screen

Step 1. Enter the API Endpoint

Enter the verified regional endpoint in the API Endpoint field. (Example: https://api.amp.cisco.com/...)

Step 2. Enter the Client ID

Enter the generated Client ID in the Client ID field.

Step 3. Enter the API Key

Enter the generated API Key in the API Key field.

Step 4. Select Scan timing

Under Scan timing, select when files should be scanned.

OptionDescription
Before transfer at sourceScans the file at the source before transfer.
After transfer at targetScans the file at the target after transfer.
BothwayScans at both the source before transfer and the target after transfer.

Step 5. Select On detection

Under On detection, select how to handle detected threats.

OptionDescription
Block transferBlocks the transfer when a threat is detected.
Alert onlyAllows the transfer to continue and generates an alert only.
Admin confirmRequires administrator confirmation before proceeding.

Step 6. Select Scan scope

Under Scan scope, select the range of files to scan.

OptionDescription
All filesScans all transferred files.
Executable files onlyScans executable files only.
Custom exceptionsScans according to user-defined exception rules.

Step 7. Save the Settings

After entering the information, click Add to save the integration.

Verification

  • ✔ The API Endpoint, Client ID, and API Key have been entered.
  • ✔ Scan timing, On detection, and Scan scope have been selected.

Verify the Integration

Verify that the configuration works correctly.

Step 1. Transfer a Test File

Transfer an actual file to verify that scanning is performed. You can verify scanning behavior using a safe test file such as the standard antivirus test file (EICAR).

File Transfer Screen

Step 2. Check the Result

Verify that the configured On detection action works as expected. (For example, Block transfer blocks the transfer, while Alert only generates an alert.)

Scan Result Screen

Verification

  • ✔ File scanning has been performed.
  • ✔ The configured handling action works as expected.

Setup Complete

The integration is applied when you save the settings. Afterward, transferred files are scanned at the specified timing and scope, and detected threats are handled according to the configured action.

Troubleshooting

If scanning does not work correctly, check the following.

ProblemWhat to Check
Scan is not performedVerify that the API Endpoint, Client ID, and API Key are correct and contain no leading/trailing spaces or missing values
Authentication error (401) occursVerify that the Client ID and API Key are correct and have not been deleted or regenerated
Region mismatchVerify that the organization's region matches the API Endpoint (NAM/EU/APJC)
Transfer is not blocked when a threat is detectedVerify that On detection is set to Block transfer
Certain files are not scannedCheck the Scan scope setting (All files / Executable files only / Custom exceptions)
Transfer is slowerIf Scan timing is set to Bothway, scanning in both directions may take additional time (adjust if necessary)
Integration fails in a closed networkVerify that outbound communication to the regional API Endpoint (443) is allowed through the firewall or proxy