Atlassian Jira Notification Integration

Overview

You can integrate Atlassian Jira notifications to automatically create Jira issues for file transfer status changes.

After the integration is complete, an issue is automatically created in the specified Jira project whenever a selected event occurs, such as a transfer being Started, Completed, or Failed.

The entire process consists of two steps: ① Generate a Jira API Token → ② Configure notifications in the product.

Prerequisites

Before you begin, check the following.

Generate a Jira API Token

To receive notifications in Jira, generate an API Token from your Atlassian account.

The generated API Token is used together with the account email for Jira authentication.

Step 1. Open the API Token Page

Go to https://id.atlassian.com/manage-profile/security/api-tokens.

If you signed in with a password or an external account, you may be asked to verify your identity using a one-time code sent by email.

Step 2. Create an API Token

Click Create API token.

Enter a token name (for example, INNORIX Notifications), select an expiration period (1–365 days), and create the token.

ℹ️ After the expiration date, the token expires and the notification integration stops working. Generate and replace it with a new token before it expires.

Step 3. Copy the API Token

Click Copy to clipboard to copy the API Token.

ℹ️ An API Token should be treated like a password. Anyone who knows the value can access Jira with that account's permissions, so do not expose it in public repositories or external documents. You cannot view the Token again after closing the creation window, so store it in a secure location. If it is exposed or lost, revoke the existing Token and generate a new one.

Verification

• ✔ The API Token has been created.
• ✔ The API Token has been copied and stored securely.

Configure Jira Notifications

Enter the generated API Token and account information in the product's notification settings.

Open the Notifications settings window to display the screen below.

Step 1. Enter the Jira Instance URL

Enter the Jira site address you use in the Jira Instance URL field.

Example:

https://your-domain.atlassian.net

Step 2. Enter Username / Email

Enter the email address of the Atlassian account that generated the API Token in the Username / Email field.

This account must have permission to create issues in the target project.

Step 3. Enter the API Token

Paste the copied API Token into the API Token field.

Step 4. Enter the Project Key

Enter the Project Key of the project where issues will be created in the Project Key field.

Example:

PROJ

You can find the Project Key in the project settings or in an existing issue number (for example, PROJ-123).

Step 5. Select Notification Events

Select the events you want to receive notifications for in the Events field.

You can select multiple events. Jira issues are created only when the selected events occur.

Step 6. Save the Settings

After entering the information, click Add to save the integration.

Verification

• ✔ The Jira Instance URL has been entered.
• ✔ Username / Email has been entered.
• ✔ The API Token has been entered.
• ✔ The Project Key has been entered.
• ✔ Notification events have been selected.

Verify the Integration

Verify that the configuration works correctly.

Step 1. Trigger a Test Event

Run an actual transfer job or trigger one of the selected events.

Step 2. Check the Jira Project

Verify that a new issue has been created in the specified Jira project.

Verification

• ✔ An issue has been created in the Jira project.
• ✔ The event that occurred has been recorded correctly.

Setup Complete

The integration is applied when you save the settings.

Afterward, a new issue is automatically created in the specified Jira project whenever a selected event occurs.

Troubleshooting

If an issue is not created, check the following.